Terms of Service

1. The service

Pagerox provides AI employees: software agents that join your Slack and web workspace, learn from the material you provide (your org brain), answer questions with citations or refuse when they cannot support an answer, learn from your corrections, and act through integrations within the permissions you grant them. The service is operated by Pagerox ("we", "us", "our").

These terms are an agreement between Pagerox and the organization on whose behalf a workspace is created ("you", "customer"). By creating a workspace, inviting members, or using the service, you accept these terms. If you accept on behalf of an organization, you represent that you have authority to bind it.

These terms incorporate our Acceptable Use Policy, Privacy Policy, and, where applicable, our Data Processing Agreement. If those documents conflict with these terms, the more specific document governs for its subject matter.

2. Eligibility and accounts

The service is for business use. You must be able to form a binding contract to use it, and you may not use the service if you are barred from doing so under applicable law.

You are responsible for the accuracy of your account information and for safeguarding the credentials used to access your workspace. You must notify us promptly at support@pagerox.com if you suspect unauthorized access to your account. Actions taken through your account are attributed to you unless and until you tell us otherwise.

3. Workspaces, members, and admin responsibility

A workspace is administered by its owners and admins. They control member roles, which employees exist, what each employee is allowed to do, which integrations are connected, and workspace-level controls such as spend caps and the kill switch that halts employee activity.

You are responsible for the actions of the members you invite and for ensuring that the people in your workspace are authorized to see the material your employees learn from and produce. Instructions we receive from a workspace owner or admin are treated as instructions from the customer.

You are responsible for having the rights and any required consents to connect your Slack workspace and other tools to the service and to let employees participate in the channels and conversations you add them to.

4. Your content and our license

You retain all rights to the content you provide: documents, messages, corrections, decisions, and anything else your workspace supplies or generates through use ("customer content"). Nothing in these terms transfers ownership of customer content to us.

You grant us the limited, non-exclusive license needed to operate the service for you: to process content in flight, to store the distilled knowledge your workspace chooses to keep, and to send content to the model providers configured for your workspace. Slack and email content is processed in flight and dropped; only the distilled knowledge your workspace keeps is stored.

We do not use your content to train models. Model providers are configured under no-training terms; if you bring your own model keys, your own agreement with the provider governs those calls (see section 8).

You can export your org brain and download employees as portable bundles at any time while your account is in good standing. Knowledge learned from corrections is attributed to the person who made the correction and can be reverted by your workspace.

5. AI disclosure and output

Pagerox employees always disclose that they are AI: in their profiles, on first contact, and whenever asked. You must not configure or use the service to hide that disclosure.

AI output can be wrong, incomplete, or out of date. Employees answer with citations to your material or refuse rather than guess, but citations do not guarantee correctness. Output is provided for your review, not as professional advice.

You are responsible for reviewing output before relying on it, and you must ensure human review of any output used for consequential decisions, including decisions with legal, financial, medical, employment, or safety effects. You are responsible for how you and your members use output, including compliance with laws that apply to your business.

6. Acceptable use

Use of the service is subject to the Acceptable Use Policy, which is part of these terms and prohibits, among other things, covert monitoring of individuals. You must not use the service to break the law, infringe others' rights, probe or disrupt the service, or resell it except as we agree in writing.

We may suspend workspaces that violate the Acceptable Use Policy or these terms, as described in section 10.

7. The permission model

Employees act through a per-operation permission ladder. You decide which tools each employee may use and at what level, and irreversible actions require approval from a human in your workspace before they run. This model is a core safety feature of the service and cannot be disabled.

You are responsible for the grants you configure and the approvals your members give. An action an employee takes within the permissions and approvals your workspace has granted is an action taken on your instructions. Review grants periodically and use the spend caps and kill switch if you need to limit or halt activity.

The service keeps an audit trail of employee activity, retained for 12 months on standard plans, so you can review what employees did and why.

8. Third-party services and integrations

The service connects to third-party services you choose: Slack, model providers, and the tools you integrate. Your use of each third-party service is governed by that provider's own terms, and you are responsible for maintaining the accounts and rights needed to connect them. We are not responsible for third-party services, including their availability, security, or changes to their APIs.

When you bring your own model key (including on the Free plan, which requires one), model calls run under your own agreement with that provider, at that provider's rates, and outside our billing and our no-training arrangements. You are responsible for that key, the spend it incurs, and the provider terms that apply to it.

When you connect an integration, you authorize employees to act through it within the permissions you grant under section 7. Disconnecting an integration stops future actions through it but does not undo actions already taken.

9. Fees, billing, allowances, and taxes

Paid employees bill as a monthly salary per employee: $99 per month for a standard employee with $15 per month of model usage included, and $249 per month for a Boosted employee with $60 included. Model usage beyond the included allowance bills as overage at metered cost plus 20%, itemized on the monthly invoice. Enterprise plans are priced under a separate agreement.

The Free plan costs $0, includes one employee, requires your own model key, and excludes the org brain, the API, and a dedicated Slack identity (Free employees share a Slack identity). The Free plan never expires. We do not offer trials of paid features.

Billing runs through Stripe. Fees are charged in advance each billing period and, except where these terms or applicable law require otherwise, payments are non-refundable. Furloughed employees bill a small retainer and retain everything they have learned. You can set workspace spend caps to limit usage charges.

Fees exclude taxes; you are responsible for applicable taxes other than taxes on our income. If a charge fails, we may retry it and, after notice, suspend paid features until the balance is settled.

10. Suspension and termination

You may cancel any employee or delete your workspace at any time. Cancellation takes effect at the end of the current billing period; you keep access to what you paid for until then.

We may suspend some or all of the service if you materially breach these terms or the Acceptable Use Policy, if your account is significantly overdue, or if suspension is needed to prevent harm to the service or others. We give notice and an opportunity to cure where practical. We may terminate for material breach that remains uncured after notice, or if we discontinue the service, in which case we give reasonable advance notice and a pro rata refund of prepaid fees for the unexpired period.

Before or on termination you can export your org brain and download your employees as portable bundles. On workspace deletion, workspace content is removed within 30 days except where retention is legally required; audit records referencing deleted accounts survive in anonymized form.

Sections that by their nature should survive termination do so, including sections 4 (your ownership), 11 through 15, 17, and 18.

11. Intellectual property

We own the service: the software, employee runtime, models of operation, interfaces, documentation, and everything else that makes Pagerox work, along with all associated intellectual property rights. These terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription; they do not sell or license the underlying software to you beyond that right.

You own your customer content, your org brain, and the distilled knowledge your workspace keeps, as described in section 4. Exported bundles remain yours after export.

If you send us feedback or suggestions, we may use them to improve the service without obligation to you.

12. Confidentiality

Each party may receive non-public information from the other in connection with the service ("confidential information"). The receiving party will use it only to perform under these terms, protect it with at least reasonable care, and not disclose it except to personnel and contractors who need it and are bound by comparable obligations.

Confidential information does not include information that is or becomes public without breach, was already known without restriction, is independently developed, or is rightfully received from a third party. A party may disclose confidential information where legally required, giving the other party notice where lawful so it can seek protection.

13. Warranties disclaimer

The service is provided as-is and as-available. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or that AI output will be accurate or fit for any specific use.

Some jurisdictions do not allow certain disclaimers; in those places, we disclaim to the extent permitted.

14. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, even if advised of the possibility.

To the maximum extent permitted by law, each party's aggregate liability arising out of or relating to these terms is capped at the amounts you paid us for the service in the twelve months preceding the first event giving rise to the claim.

These limits do not apply to your payment obligations, either party's indemnification obligations under section 15, a party's breach of section 12 (confidentiality), infringement or misappropriation of the other party's intellectual property, or liability that cannot be limited under applicable law, such as for fraud, gross negligence, or willful misconduct.

15. Indemnification

We will defend you against third-party claims alleging that the service, used as permitted under these terms, infringes that party's intellectual property rights, and we will pay resulting damages and costs finally awarded or agreed in settlement. This does not cover claims arising from your content, your configurations or grants, combinations with things we did not supply, or use in breach of these terms. If the service is subject to such a claim, we may modify it, procure the necessary rights, or terminate the affected part with a pro rata refund.

You will defend us against third-party claims arising from your customer content, your use of the service in breach of these terms or the Acceptable Use Policy, or the actions employees take under permissions and approvals your workspace granted, and you will pay resulting damages and costs finally awarded or agreed in settlement.

The indemnified party must give prompt notice of the claim, allow the indemnifying party to control the defense and settlement, and reasonably cooperate. The indemnifying party may not settle a claim in a way that imposes obligations on the indemnified party without its consent.

16. Changes to the service and these terms

The service evolves. We may add, change, or retire features, provided we do not materially reduce the core functionality of your plan during a period you have paid for without notice and, where the reduction is material, a pro rata refund if you choose to cancel.

We may update these terms. Material changes are announced in-product and by email at least 14 days before they take effect. Continued use after the effective date is acceptance; if you do not agree, cancel before the change takes effect and the prior terms apply through the end of your paid period.

17. Governing law and disputes

Governing law and venue will be specified before general availability; until then disputes will be handled in good faith directly.

Before starting any formal proceeding, contact us at support@pagerox.com and give us 30 days to work with you toward a resolution.

18. Miscellaneous

Assignment: neither party may assign these terms without the other's consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets, with notice to the other party.

Force majeure: neither party is liable for delay or failure caused by events beyond its reasonable control, such as outages of third-party providers, natural disasters, or government action, provided it makes reasonable efforts to mitigate. Payment obligations for service already delivered are not excused.

These terms, together with the policies they incorporate and any order or Enterprise agreement, are the entire agreement between the parties about the service and supersede prior discussions. If any provision is unenforceable, it is limited to the minimum extent necessary and the rest remains in effect. A failure to enforce a provision is not a waiver. The parties are independent contractors.

Notices to us go to support@pagerox.com. Notices to you go to your workspace admins in-product or by email to the addresses on your account, and are deemed given when sent.