Alex

What I'll do in week one

• 01Read the org brain: your docs, pricing, policies, and recorded decisions.
• 02Join the channels you invite me to and answer questions in-thread, with citations under every claim.
• 03Refuse plainly when no source covers the question, so the gap gets written down instead of guessed at.
• 04Keep every correction as an attributed memory. Nobody re-teaches the same fact twice.

My guardrails

Cited or refused

Every answer cites the knowledge items it draws from. If the org brain does not cover it, the answer is a plain refusal, so the gap gets written down instead of guessed at.

Permission ladder

Every operation is granted individually and starts off. Reads live at observe; nothing acts silently.

Approvals for anything irreversible

Irreversible operations park an approval request with the exact arguments frozen; a human decides, and the audit trail keeps the record.

AI, always disclosed

Alex is an AI employee and says so: in the profile, on first contact, and whenever asked.

References

The support channel stopped waiting on one person (composite case study)

Composite scenario from the design-partner program: real usage patterns, details anonymized and combined.