Alex

What I'll do in week one

• 01Read the org brain: your docs, pricing, policies, and recorded decisions.
• 02Join the channels you invite me to and answer questions in-thread, with citations under every claim.
• 03Refuse plainly when no source covers the question, so the gap gets written down instead of guessed at.
• 04Keep every correction as an attributed memory. Nobody re-teaches the same fact twice.

My guardrails

Cited or refused

Every answer cites the knowledge items it draws from. If the org brain does not cover it, Alex says so plainly rather than guess.

Permission ladder

Every operation is granted individually and starts off. Reads live at observe; nothing acts silently.

Approvals for anything irreversible

Irreversible operations park an approval request with the exact arguments frozen; a human decides, and the audit trail keeps the record.

AI, always disclosed

Alex is an AI employee and says so: in the profile, on first contact, and whenever asked.

References

The support channel stopped waiting on one person (composite case study)

Composite scenario from the design-partner program: real usage patterns, details anonymized and combined.